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toggle navigation skip to content home about us services inbound customer services outbound customer services social media services back office/data entry services customer retention services telemarketing/direct mail services digital/email support services market analytics services contact us welcome infinity customer care solutions your customers.....our passion! iccs services inbound customer services excellent, experienced customer service that includes a true passion for overall customer care is vital to the success of any business. iccs knows what makes a great inbound call and contact center and our customer care associates are fully trained to intimately understand your products and services. outbound customer services our outbound services will interact with your existing customer base through various customer touches conducted in a professional and knowledgeable manner that will help you retain your base. we also provide full telemarketing services to help grow your business and increase profitability. social media services you can improve your market intelligence and get ahead of your competitors by enhancing your social media presence and response. social media will naturally help you expand your audience through the proper approach and additional exposure on the various social media networks. back office and data entry services iccs provides an affordable array of services related to back office and data entry tasks. let us assume these tasks and save you expense, freeing you to concentrate on your core business. customer retention / collections iccs, through the utilization of proven customer care programs, excels in improving customer retention. this includes securing customer payments, both current and arrears, and working to retain the customer so as to enhance the profitability of your company. telemarketing/direct mail services let our telemarketing team become an integral part of your new customer acquisition plan. here at iccs we realize we are a direct extension of your business and, accordingly, we work with you to develop script content in order to thoroughly educate and train our associates. digital & email support services social media is vital in building a relationship between your brand and consumers. infinity customer care solutions (iccs) can optimize your company’s social media platforms in order to increase and enhance your social visibility enabling you to reach additional customers. market analytics services market analytics can reveal a new understanding by product, service, and location within your customer base. this permits focus on profitability for your company, many times within segments of your business that were previously unprofitable. our staff iccs has over 50 years in customer care and related businesses that includes extensive management, customer service, retail, data entry, business analytics, and, now in more recent years, social media experience. we can state with all certainty that our passion for customer care makes for a great business partner with our clients while providing a great place to work for our terrific associates. below are the credentials of some of our managers and associates of which we are very proud to have on board! shawn hoover president randy waugaman director of new business development experience: 30+ years in management experience: 30+ years in customer service experience: 30+ years in sales and marketing experience: 15+ years as newspaper circulation/audience director quote : “merely satisfying customers will not be enough to earn their loyalty. instead, they must experience exceptional service worthy of their repeat business and referral. understand the factors that drive this customer revolution”. penn state, business management – go nittany lions! susan morris manager experience: 40+yrs. management, administration & customer service, 15+ yrs. collections, 30+ yrs. sales, and 11+ yrs. telemarketing/data entry. managed and set up new financial facilities, media call centers union and non-union for inbound and outbound calling from selecting and training staff to manage full process. quote : “a customer is the most important visitor on our premises. he is not dependent on us. we are dependent on him. he is not an interruption of our work. he is the purpose of it. he is not an outsider on our business. he is part of it. we are not doing him a favor by serving him. he is doing us a favors by giving us an opportunity to do so.” ~mahatma gandhi~ scott hoover experience: 25+ years in hospitality and banking industries with a strong emphasis in customer service, sales and management and 3 years managing collections james bonidie telemarketing manager jon crain marketing experience:22+ years computer technical services & internet business marketing. microsoft certified systems engineer, microsoft certified professional and multiple related certifications. i own two small businesses in the pittsburgh area providing both computer it services and small business internet marketing. we are focused on providing computer related solutions to small businesses. quote : “you miss 100% of the shots you don’t take.” –wayne gretzky michael quigley 15 + years – managing, administration & training with customer service 5 + years – digital/social media support 20 + years in the entertainment field (video & photography, comedy, music, & performing arts) quote : as you navigate through the rest of your life, be open to collaboration. other people and other people’s ideas are often better than your own. find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life. ~amy poehler sophia bell specialist/digital supervisor experience: 12+yrs. customer service, 3+ yrs. collections, 10+ yrs. sales, and 4+ yrs. telemarketing quote : “merely satisfying customers will not be enough to earn their loyalty. instead, they must experience exceptional service worthy of their repeat business and referral. understand the factors that drive this customer revolution.” ~ rick tate anthony cuda customer care lead/collections lead experience: 20 yrs. telemarketing, customer service, collections and data entry and 17 yrs. managing telemarketing. quote : “quote: there is nothing impossible to him who will try!” ~alexander the great tammy marting cusomer care associate/lead & weekend supervisor experience: 8 yrs management, 10 collections, 25 sales & service and 5 yrs human recources administration quote : “the difference between ‘try’ and ‘triumph’ is just a little ‘umph’. “ ~ bonnie przybylski rob alston us army veteran experience: 15 yrs us army as mechanic, 2+ yrs. customer service, 1+ yrs. digital and social media support and 2+ yrs technical and mobile customer service support quote : “being a professional is doing the things you love to do, on the days you don’t feel like doing them” ~ magic johnson megan brown lead and trainer experience: 15 years executive and legal secretary and 8 years sales and customer service experience. quote : “experience is what you get when you didn’t get what you wanted. and experience is often the most valuable thing you have to offer.” ~ randy pausch jason stitt customer care associate 17 yrs in customer service and telemarketing. quote : “i like doing this job because i can help people solve problems, save money, or just answering any questions they may have about their accounts.” ~jason tishawna patterson customer care associate experience: 7 yrs in customer service and 3 yrs in data entry quote : “the only way to do great work is to love what you do.” ~steve jobs ashley mcallister specialist/digital support experience: 5 yrs. customer service and technical support quote: “patience is not the ability to wait but how you act while you’re waiting.” ~ joyce meyer michael cook collections agent experience: 10 yrs telemarketing and customer, 2 yrs. digital support and data enter and 8 yrs retail managem

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Informations Whois

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Domain Name: INFINITYCUSTOMERCARESOLUTIONS.NET
Registry Domain ID: 1968109693_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2017-10-05T20:47:41Z
Creation Date: 2015-10-12T20:43:16Z
Registry Expiry Date: 2018-10-12T20:43:16Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: 480-624-2505
Domain Status: ok https://icann.org/epp#ok
Name Server: NS11.DOMAINCONTROL.COM
Name Server: NS12.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2018-04-01T20:15:24Z <<<

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  REGISTRAR GoDaddy.com, LLC

SERVERS

  SERVER net.whois-servers.net

  ARGS domain =infinitycustomercaresolutions.net

  PORT 43

  TYPE domain
RegrInfo
DOMAIN

  NAME infinitycustomercaresolutions.net

  CHANGED 2017-10-05

  CREATED 2015-10-12

STATUS
ok https://icann.org/epp#ok

NSERVER

  NS11.DOMAINCONTROL.COM 216.69.185.6

  NS12.DOMAINCONTROL.COM 208.109.255.6

  REGISTERED yes

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